Practice with Us

Privacy Policy

Last updated: Oct 20th, 2026

This privacy policy applies to the use of www.carolinacounselingwellness.com. Your privacy is very important to us. Carolina Counseling Wellness Associates PLLC, hereafter referred to as “the Practice,” has developed this policy for you to understand how we collect, use, communicate, and disclose personal information. The following outlines our privacy policy for therapy clients and website visitors.

GENERAL TERMS

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect and use personal information solely to fulfil those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.

SMS/TEXT MESSAGING COMPLIANCE & PRIVACY

Dandelion Therapy Group is committed to protecting your privacy in all forms of communication.

 

  • Consent and Use: By providing your phone number to Carolina Counseling Wellness Associates PLLC and opting in via our consent forms, you consent to receive SMS text messages from us regarding your appointments, service updates, and clinical inquiries.
  • No Sharing of Information: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • Opt-Out: You can cancel the SMS service at any time. Just text “STOP” to the number from which you received the message. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or contact our office.
  • Help: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or contact us at the email address provided below.
  • Rates/Liability: Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.

LINKS TO OTHER WEBSITES

We are not responsible for the practices employed by any websites or services linked to or from our site. Your browsing and interaction on any third-party website or service are subject to that third party’s own rules and policies.

LEGAL DISCLAIMER

We reserve the right to disclose your personally identifiable information as required by law, when we believe that disclosure is necessary to protect our rights, and/or to comply with a judicial proceeding, court order, or other legal process.

CLIENT RECORD RETENTION

“We are dedicated to protecting the confidentiality of your personal and health information. We adhere to all federal privacy laws (HIPAA) and the specific record retention laws mandated by the State of North Carolina (10A N.C. Admin. Code 13B .3903 and North Carolina General Statutes Chapter 122C).”

Record Retention Schedule:

  • For Adult Clients: We maintain clinical records for a minimum of seven (7) years after the date of our last contact.
  • For Minor Clients: We maintain records for seven (7) years from the date of last service, or until the client reaches the age of 25, whichever period is longer.

CONTACT DETAILS

If you have any questions or concerns regarding this privacy policy, please contact us- email admin@carolinacounselingwellness.com

High Point - Main office

Clayton Office

Clemmons Office

We also offer virtual therapy services throughout the state of North Carolina for all NC state residents.

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